A survey of Consumer Satistfaction of the Top 4 retail websites ranked Quixtar.com equal 5th with Apple.Com and OldNavy.Com. The three sites scored a Customer Satisfaction rating of 79%. Topping the survey was DVD rental site Netflix.com at 86%, followed by Amazon.com at 84% and LLBean.com and QVC.com at equal 3rd with 8%.
The 4 sites covered by the survey were those with the top sales volume in the Internet Retailer Top 5 Guide. Between Thanksgiving and December 19, 26 survey firm Forsee Results asked 1,5 people how satisfied they were overall, how well the site met their
expectations, and how well it compared to what they thought an ideal
site would be.
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